Here is the email I got from Microsoft Support - I have a long and Tededious task ahead of me....Will let you guys know
Dear Nikhil,
Thank you for contacting Microsoft Online Assisted Support. My name is xxxxx and I will be assisting you with your case involving system restarts when performing windows update.
As I understand it, your issue is that whenever you perform update for windows media player 11 or from windows update website, your computer restarts automatically. If there has been any misunderstanding, please let me know.
I understand the inconvenience you have experienced. Please be assured that I will do my best to help you.
In regards to this issue, the automatic updates will be disabled due to possible of virus infection on the computer. Therefore i would need you to try the suggestions given below.
Step 1: Perform Cleanboot
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- close all open and running programs.
- Note: please make sure you have cable connection and not wireless connection when performing cleanboot.
- click on Start, select on Run, type in msconfig and click on Ok.
- next when you get "System Configuration Utility" window, click on General tab.
- under General tab, click on Selective Startup.
- Under Selective Startup, un-tick only the items below:
Process SYSTEM.INI File
Process WIN.INI File
Load Startup Items
- next click on Services tab.
- put a tick on "Hide All Microsoft Services" and click on "Disable All"
- next click on Apply, Close and Restart the computer.
- once computer restart, perform windows update again and check to see if restarts the computer automatically.
- if it still restarts the computer automatically when performing windows update, please provide me with the Mini070808-02.dmp file in the C:\Windows\Minidump
- please zip the mini070808-02.dmp file and send it to my personal email address at
xxxxx@xxxxxx.microsoft.com
- if it doesn't restarts the computer automatically when performing windows update, then continue with the steps given.
- click on Start, select on Run, type in msconfig and click on ok.
- next click on Services tab.
- make sure put a tick on "Hide All Microsoft Services"
- next in the list, you will see some of the services is un-tick.
- i would need you to tick them one at a time, click on Apply, Close and restart the computer
- next try the windows update again and check to see if it restarts the computer automatically each time you re-enable back the services.
- if after all the services is ticked and the computer does not restarts automatically when performing windows update, then proceed with the next step.
- click on Start, select on Run, type in msconfig and click on ok.
- next click on Startup tab.
- i would need you to tick them one at a time, click on Apply, Close and restart the computer.
- next try the windows update again and check to see if it restarts the computer automatically each time you re-enable back the Startup items.
- please give it a try on this method and i do understand its a little tedious job but its worth trying out to see if its a third party(non-microsoft) software or hardware problem that is causing the problem or not.
- to undo the cleanboot, click on Start, select on Run, type in msconfig and click on ok.
- under general tab, click on Normal Startup, click on Apply, Close and Restart the computer.
Please try the steps above and let me know the results.
If our issue still persists, I would need to gather some information regarding your PC to have a better understanding of the system and issue at hand.
- Version of Windows?
- What is the product ID of the windows installed on the computer?
(You can get that information by clicking on Start, right click on My Computer and left click on Properties and under Registered to: there will be a set of numbers and please do provide it on your next reply)
- Do you have the installation CD for the windows?
- Do you have any Antivirus or Firewall installed? (Brand and version?)
- Internet connection type? (Broadband or dialup or on a network?)
- Is the computer connected to a network or domain?
- When this problem starts to happen? What was the last thing done?
- Are there any error messages or numbers?
- Can I have a brief description of what is happening when you encounter the problem?
If you encounter any error message with the steps presented above, please capture screenshot of it. Here’s how to capture screenshot:
1. Once the error message appears, press "Ctrl" + "Print Scrn" on the keyboard.
2. Open Microsoft Word or Paint (Start->Programs->Accessories).
3. Click on Edit and click on Paste (once you paste, you will see the screen capture here).
4. Now save this file and send it to me.
Your feedback is very important to us. I would appreciate your confirmation or a reply on the results for the suggestions above. If anything is unclear, or if there are any questions about the steps, please do not hesitate to let me know. I will be glad to help.
Kind Regards,
xxxxxxx